Return Policy

In-store Returns

At this time, we only accept in-person returns. To make a return in-store:

  1. Bring the item(s) you wish to return.
  2. Ensure you have the original receipt with you.
  3. Visit Tree House Humane Society located at 7225 N Western Ave., Chicago, IL 60645 to process your return.

Online Returns

Currently, we do not offer online returns. All returns must be processed in-person at a Tree House Humane Society


If your return is eligible for a refund:

  • Your purchase will be credited back to the original card that was used for the purchase.

If you have any questions or need further assistance, please contact our customer service team.